If you have other burning questions we weren’t able to address here, feel free to email.
Shopping
Where are your products shipped from?
Our products are primarily shipped from our U.S. warehouse. Depending on stock availability, some items may ship from our international warehouses to ensure timely delivery.
Do you ship worldwide?
Yes, we ship to most countries worldwide, except regions under international sanctions or with restricted shipping regulations.
How much do I need to spend for free shipping?
Orders over $49.99 qualify for free shipping. Orders under $49.99 will incur a $12.99 shipping fee.
How can I track my order?
Once your order ships, you will receive an email with your tracking number and carrier details. You can check your order status anytime using the provided tracking link.
Payment
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and select local payment options.
Is my payment secure?
Yes. We use encrypted and secure payment processing systems. We never store your credit card information, ensuring your payment details remain safe.
How long does it take to process my order after payment?
All orders are processed within 1–3 business days, excluding weekends and public holidays.
Can I pay in different currencies?
Our website automatically displays prices in your local currency where available, with final charges converted based on current exchange rates.
Orders & Returns
How long do I have to request a return?
You may request a return within 30 days of receiving your order. Requests made after this period will not be accepted.
Who pays for return shipping?
If the return is due to our error (damaged, defective, or incorrect item), we cover the return shipping cost. For returns due to buyer preference, the customer is responsible for return shipping.
How long does it take to get a refund?
Once we receive and inspect your returned item(s), approved refunds will be issued to your original payment method within 7 business days.
Can I exchange an item?
We do not offer direct exchanges. To exchange an item, please return the original product and place a new order.
